Refund policy
Refund & Returns Policy
Last updated: May 25, 2026
We want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to assist you.
Returns & Refund Eligibility
- Most items can be returned within 30 days of delivery for a full refund or exchange.
- Items must be unused, in original condition, and include all original tags and packaging.
- To initiate a return, please contact us at info@ultrixshop.com with your order number.
Refund Process
- Refunds will be issued to the original payment method.
- Once we receive and inspect the returned item, refunds are processed within 5–10 business days.
- Original shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or defective item).
- Return shipping costs are the customer’s responsibility, except in cases where the error is on our side.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Personalized or custom-made products
- Perishable goods
- Digital products, downloads, gift cards, or software
- Final sale items (clearly marked as such)
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately.
We will cover the return shipping costs and provide either a replacement or a full refund, depending on your preference.